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COMPANY POLICIES & INSURANCE

We are comprehensively insured and keep all company policies reviewed and up to date

Our company mission statement:  

To provide electrical installation & electrical maintenance services in the domestic, industrial and commercial market, which are safe, beneficial and adaptable and to exceed our customers needs. To generate sufficient profits in order to continually invest in our staff and training, our equipment, premises and processes to create the best equal opportunities for us all.

  • Company Work Policy / Ethos

    What our mission statement this means for our employees:

    Ensure that Health & Safety is your number one priority in the way you operate. Take responsibility to keep yourself informed on all Health & Safety Issues and work to rule following the guidance of company Method Statements and Risk Assessments at all times.

    Always deliver the very best in customer service in the way you operate, conduct and present yourself. Remember you are the person our customers will remember most and therefore we should always leave the best impression possible

    Ensure your ongoing requirements for any training and development are voiced to your manager so that you can deliver the mission, and work towards your own personal career ambitions.


    As a successful & expanding company we believe in the following:

    > In giving superior service to all of our customers and support to our colleagues at all times

    > That success is the result of clear, cooperative, positive thinking

    > That good management is about recognizing what people are doing right and treating everyone with equal respect

    > That challenges should be used as learning experiences

    > In operating above the line and going the extra mile when necessary

    > That we should strive to release the potential in every person who is part of our team at M&S Electrical

    > That we must all re-earn our position each and every day

    > That loyalty is an essential part of our moral code

    > That we all need to believe in the company mission statement and in growing M&S Electrical by continually attracting strong people to join our team and therefore attracting the best customers to help grow our business further

    > That we should all have fun in the process and feel appreciated, satisfied and rewarded in our roles


    What this means to the customer:

    > We will always work in a safe manner.

    > They will be given best value solutions to meet or exceed their expectations.

    > We will listen, advise, plan and deliver with skill and dedication.

    > We are a trusted partner.


    What this means to M & S Electrical (UK) Ltd:

    > Profit generation that can be reinvested.

    > A highly proficient and competent workforce.

    > Opportunities for all.

    > Long-standing relationships with the best clients in our selected market,

    > Differentiates us against competition in our selected market.

  • Confidentiality Statement

    M & S Electrical (UK) Limited would like all of our Clients to feel confident that in dealing with us, they are dealing with a trustworthy company.

    You can be assured that as part of our Company Policy, we do not disclose ANY Client details to third parties without prior agreement.

    All of our staff – administrative and technical – treat any information relating to our Clients and their property, as strictly confidential.

  • Security

    M & S Electrical (UK) Limited are fully aware and understanding of the concerns of many of our clients regarding home and business security.

    We also understand that following increased media coverage, many homeowners are also worried by the problem of bogus callers.

    To ensure that our clients do not feel intimidated or at risk (especially elderly clients), unless we have been advised otherwise, all appointments are pre-arranged and all of our operatives wear our company branded uniform and carry photographic ID badges at all times.

    All operatives will arrive in a sign written vehicle bearing the M & S Electrical company logo and details.

  • Environment

    Climate change is one of the greatest threats currently facing the planet and most scientists now agree that human activity, mainly the increase in the use of fossil fuels, is the single greatest cause for the increase in temperatures and rising sea levels.

    M&S Electrical are committed to finding ways in which we can all make a difference and lessen the harmful impact that we have on the environment. As a company, we currently recycle up to 90% of our paper and packaging waste, and closely monitor the efficiency of our work vehicles, ensuring that all are serviced regularly and that other routine checks are carried out, like ensuring that they are running at the correct tyre pressures to help minimize the impact they have on the environment. When it comes to renewing our fleet of vehicles we are committed to continuing to look at the ways that we can further reduce the impact we have on the environment by using vehicles with the lowest emissions and which are the most suitable for the job.

    Of course, at work and at home, we all rely on electricity to power our lights, appliances and often to provide heat and hot water too. However, the continued depletion of fossil fuelled energy sources and the urgent need to cut the pollution caused by burning these fossil fuels to create our energy means that now, more than ever, we must look at ways in which we can all save energy and/or use alternative resources in our homes and places of work.